Most login problems are quick to fix:

1. Go to step8up.co.uk/my-account and use the same email address you enrolled with.
2. If you're waiting for a verification code, check your spam or junk folder and wait a couple of minutes before requesting another one.
3. Use Lost your password? to reset it.
4. Try a different browser or a private/incognito window.

Still stuck? Email academy@step8up.co.uk with your full name, your course and a screenshot of the error, and we'll get you back in.

Still have a question? Email academy@step8up.co.uk or submit a request here in the help centre. We aim to reply within one working day.